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Subject:hello and a question
Time:04:26 pm
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Hi :) I found this comm via a friend's suggestion - I upgraded to a Droid 3 about ten days ago, and I'm loving it so far. I do have a question, though, and I'm hoping someone here can help me out?

I use my phone to sync with my work email/calendar/etc, and when I got the phone I set it up using the default email app on there. My work has a lock policy, so I created a PIN, and now when my phone locks I have to input a PIN to unlock it and access my stuff.

This is all fairly standard, and no issues so far. But.

Not being thrilled with the default "Email" app, I downloaded TouchDown and configured that to use my work email. It's doing fine so far and I like some of its features, but it also required a PIN. So now I have a PIN when I unlock my phone and another PIN when I try to get into my email, and that seems ridiculous to me. I cleared the defaults on the 'Email' app, but does anyone know how I can get rid of this dual-PIN nonsense?

Thanks much!
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[personal profile] xaea
Time:2011-12-21 12:52 am (UTC)
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If you go into your phone settings, under privacy, you should be able to remove the pin for unlocking your phone?
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[personal profile] blueraccoon
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Time:2011-12-21 01:01 am (UTC)
I can't disable the security settings for either PIN because it's apparently a condition of syncing work email that I need the PIN. I checked on both the phone and the program and neither is giving me an option to disable :( I may have to go back to the stock app.
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[personal profile] buffarama
Time:2011-12-21 10:28 am (UTC)
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clear the stock PIN and set them to the same?
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[personal profile] xaea
Time:2011-12-21 02:32 pm (UTC)
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Does work require a pin to get into the phone AND to get into the app? Or is having a pin on the app sufficient? If just the app, then it should be possible to remove the pin from the phone the same way you set it up...
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[personal profile] rivenwanderer
Time:2011-12-21 04:02 pm (UTC)
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If you end up switching away from this mail client, K9 is worth a try too.


[personal profile] fishsupreme
Time:2011-12-21 07:11 pm (UTC)
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I use TouchDown for email on my Android phone. You don't have to have the dual-PIN.

What you need to do is go into Settings->Accounts on the phone and delete your Exchange account, so that the phone does not believe it's syncing with your work email at all. (This does mean you can't use the built-in email app for work email, but it's not very good anyway.) Once that's removed, the phone will no longer enforce Group Policy so you can remove the PIN lock from the phone itself. You may need a reboot after removing the account, but you shouldn't.

TouchDown will still enforce its PIN, but actually this is what I like most about using TouchDown -- the fact that I can keep my work content locked without having to use a PIN every time I want to use my phone.

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